Get in touch.

Orders are typically shipped within two business days of purchase. Once your order ships, tracking is sent to the email provided at checkout. If you need help with a shipment, contact us with your order number.

Preorders are final and non-refundable. If a preorder is cancelled, a $20 cancellation fee applies due to production scheduling and logistical arrangements made for the order.

Please contact us as soon as possible with your order number and the change you would like to request. For preorder cancellations, our published refund policy states that a $20 cancellation fee applies.

If you experience a quality issue, contact support@bymidorigroup.com within 7 days of delivery and include your order details so our team can assist.